Our Promise to You: Easy Returns & Refunds
At Zarqoon's, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your jewelry, we offer a straightforward return and refund policy.
How to Return or Exchange
- Contact Us: To initiate a return or exchange, please reach out to our customer service team at zarqoonsofficial@gmail.com . Please provide your order number, a description of the item, and the reason for the return or exchange.
- Return Instructions: Once your request is approved, you will receive instructions for returning your item to us. Please pack the item securely in its original packaging to prevent any damage during transit.
- Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or there was an error on our part. We recommend using a trackable shipping service to ensure that your return reaches us safely.
Refunds
- Processing Time: Once we receive the returned item, please allow up to 7 business days for processing. The refund will be issued to the original payment method used at the time of purchase.
- Partial Refunds: If the returned item is damaged, worn, or does not meet the return conditions, we reserve the right to issue a partial refund or deny the return.
Exchanges
- Exchange Process: If you wish to exchange your jewelry for a different size or style, please contact our customer service team. Once the return is processed, we will send out the new item of your choice, subject to availability.
- Shipping for Exchanges: If the exchange is due to a sizing issue or a preference change, customers are responsible for return and exchange shipping costs.
Defective or Damaged Items
If you receive an item that is defective, damaged, or incorrect, please contact us immediately within 7 days of receipt. We will provide a full refund or replacement, including covering return shipping costs.
Contact Us
For any questions regarding our return and refund policy, please don't hesitate to contact us:
- Email: zarqoonsofficial@gmail.com
- Whatsapp: +92 3089268684
Thank you for choosing Zarqoon's Jewelry. We value your satisfaction and are here to assist you with any concerns you may have regarding your purchase.